How to track my order?
You can track orders using your order id or tracking id on our Tracking page. Track information and link is shared via email and whatsapp once shipped from our warehouse.

What is the estimated delivery time?
The standard delivery timeframe for orders is 5-7 days, although we always strive to deliver products within 2-3 days.

Why can’t I see the Cash On Delivery (COD) option?
If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, Net Banking or UPI, or you can get the products delivered to an alternate address (where COD is available).

When will my products on pre-order be shipped?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to the original form of payment account which will reflect within 24-48 hours of initiation.

Do you accept return & exchanges?
Yes, We offer Easy Return and Exchange.
- The request for return/exchange is to be placed within 7 days of delivery.
- Items should be unused in their original condition & intact with tags.
To initiate your return/exchange, click here.

What is the status of my order?
Once you have placed your order with us, we will send you a confirmation email for the same. Orders get shipped daily by noon except Sundays and public holidays. So if you place yourorder before noon we ship out on the same day. Once your order is shipped, all tracking details will be sent to your registered email id and phone number. You can also track the status of your order from the "order history" section on
your account page. You can also track order using your order id or tracking id on our tracking page.

Is there any additional charge for Cash On Delivery (COD) orders?
Yes, we charge a flat fee of ₹75 for Cash On Delivery (COD) orders.

I wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

Can I change my order?
We can only change orders that have not been shipped yet. To make changes to your order, please reach out to support by submitting your request via
contact us form.

How do I cancel my order?
If you wish to cancel your order, please reach out to support by submitting your request via spellstruck or Drop us a message on our Whatsapp 

What payment methods do you accept?

You can purchase on Supervek using a debit, credit card, net banking, UPI and Cash on Delivery.
Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other
wallets. You can choose these payment methods at checkout.

What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind: Please confirm if the information you’ve provided is correct and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@spellstruck.in